innovate – Innovate

The following is a guest blog post written by Joelle McCallum. Joelle met Fiona Munro at the recent Parenting Across Scotland “Creating Loving Relationships” Conference.

Joelle is currently a social worker with NSPCC, delivering parenting support using a strengths-based model, called video interaction guidance. She has worked within counselling and social care roles for several years, in recent years as a statutory social worker within busy teams Glasgow and East Renfrewshire. Outwith work, Joelle teaches meditation and methods to reduce stress, to adults and children at Kadampa Meditation Centre Glasgow. 78 Hutcheson st, Glasgow

If you have any questions for Joelle you can reach her via email: Joelle.McCallum@nspcc.org.uk

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Our NSPCC annual conference for staff and volunteers at the end of last year was entitled ‘In Our Shoes’. As part of the Improving Parenting, Improving Practice (IPIP) team, which offers parenting and relationship support to families where there are concerns about neglect, we wanted to help our colleagues working in other parts of the organisation to reflect upon how it feels to be a child experiencing neglect.

We came up with the idea of an experiential presentation. Colleagues were asked to close their eyes and were guided through a visualisation of a typical morning from the perspective of a six year old child living in a physically and emotionally neglectful environment. And, as I volunteer teaching meditation outside work, I took on the task of preparing and delivering the visualisation.

I had never delivered a meditation like this, but I had experienced being guided in a meditation in which we were guided in imagining life as a pig, the purpose being to develop our understanding of, and compassion for, the suffering of animals. I had found this very moving, so I thought I would follow a similarly rich, very descriptive style, using things that I had witnessed working as a statutory social worker to inform the vivid picture that we wanted participants to experience.

“…Your tummy is rumbling and you can hear Amy still crying in the bedroom. Christopher has stopped crying so you put him on the floor and hurry looking for some breakfast so that Amy will be quiet. You find some coco pops and pour a bowl for you each, pour in some milk and carry it through to her cot. Milk spills on the floor as you walk through; you are trying to be careful but it’s all sloshy. You put the bowl down on the mattress for Amy and she stops crying and starts feeding herself the cereal with her hands.”

The visualisation lasted ten minutes. At the conference the room was incredibly silent, and the experience was clearly emotional for some. It seemed more powerful than I had imagined it would be, and there was a deep atmosphere of sadness and respect for the lived experience of some children afterwards. We asked participants to write on post-its how they felt: isolated, lonely, sad, upset, were common responses. Thankfully then we were able to show the wonderful work being done within the IPIP service to support children and families in these circumstances, so as to get the hope back!!

Following the conference, I was asked to go along with our service manager, Lucy Morton, to deliver child protection training to experienced police officers who were recruited to the newly formed National Child Abuse Investigation Unit. They will be involved in complex cases of child abuse of all kinds, such as baby deaths and child sexual exploitation. Lucy suggested it would be beneficial to use the visualisation in this context, helping to keep the child’s experience at the heart of investigations and sensitive practice. The approach again appeared to be genuinely moving, with participants feeding back that the experience had been a highlight. I was asked to deliver the input again to a second round of cohorts to the new unit and received feedback that the experience was helpful, one officer commenting ‘for us that was ten minutes, but we need to remember this is daily life for some children.’

For me, meditation is so much more than the current explosion of the concept of mindfulness – while I very much welcome that it has become so popular and that many people benefit – in my view mindfulness shouldn’t be just an end in itself. Mindfulness for me is about remembering an object that brings about a positive effect on our mind. For example meditating on the breath, or being in the present moment and less focused on our worries, makes our mind still and calm. Meditation and mindfulness, however, can also be about remembering sadness or suffering, in order to increase our compassion and caring for others. And ultimately, if we are not practicing loving others, our mind will never be very peaceful!!

Having previously been a statutory social worker, unfortunately I know how the pace and pressure of high caseloads and levels of risk can cause our heart to harden a bit. It can feel that to allow the suffering of vulnerable people we work with to really touch our hearts, would cause us to become overwhelmed or unprofessional. Yet the success of this approach shows us that – during IRISS’s year of love – that powerful learning and personal development comes from allowing ourselves to deeply connect with others.

Joelle McCallum, Social Worker, NSPCC, Glasgow Service Centre

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If you enjoyed this you may also want to read our previous post about being mindful: “Mind Full or Mindful? Making Space for Creativity”

Thanks, Fiona

On 16th July 2013 the Guardian raised the important question:

“Is food the future of philanthropy?”

This was as part of their report on Free Cakes UK – a service that matches keen amateur bakers with families struggling to provide their child with a birthday cake – delivering its 1,000th cake. Proving that perhaps, in this case anyway, cake is the answer to big questions.

Meanwhile, somewhere else in the world (Glasgow), on the same day, I (Fiona Wood) was starting my journey as a new IRISS employee.

I came to IRISS from a series of academic research posts in collaboration with various Scottish Higher Education Institutes and NHS Boards but I don’t have a healthcare background. In fact my background is as an academic researcher specialising in designing programs of activity for children’s outdoor play and learning.

So what’s it like for an academic/designer suddenly finding they work in the field of social services after years of working in education and health care? Well, let me tell you….

IRISS is different from any other place I’ve ever worked before. The office is large and open with all staff (including our director) sitting in the same space. At one end there are three sofas used for meetings, chatting, eating, reading and so on.

At the other end there is a bright pink wall with the words “learning, partnership, creativity” embossed in white across it. Below this phrases like “you are what you share”, “an essential aspect of creativity is not being afraid to fail” and “If you can’t explain it simply, you don’t understand it well enough” inspire the organisation.

There is bunting on the ceiling and always a fresh supply of chocolates, biscuits, lots of fruit and, of course, cake!

But, does this style of working work I hear you ask? Well, a colleague, also new to IRISS, summed it up pretty well I think when they said:

“Happier workers are more productive. Get the environment right and everyone functions properly and you produce some nice work”.

So yes, I think it works.

Now, how does this compare to other organisations I’ve worked for? Well, before IRISS I worked as a researcher in a hospital. There were not open offices, there were not sofas or relaxed spaces for staff to interact with one other and there certainly weren’t any pink walls with inspirational quotes. But there was cake.

However, in the hospital the cake wasn’t shared across hierarchies because there were doors in the way. The doctors had their cake; the nurses had their cake; the researchers had….well we would steal everyone else’s cake. The point is, everyone had a specific role and they stuck to it. They didn’t share ideas, they didn’t listen to one another, and they didn’t know what was going on with each other’s work. Instead, day in, day out, they came in and did their work and didn’t stop and think and question one another. This is not co-production.

At IRISS, there is a lot of listening and asking colleagues what they are working on; there is a lot of sharing ideas; and a lot of engaging with one another and openly questioning each other in a friendly way. Each of the staff members have a broad range of skills that they creatively feed into the organisation. This supports the wide variety of projects currently taking place within IRISS, allowing a spectrum of social service issues to be addressed and considered from a wide perspective.

The resulting difference is that in IRISS there is no room for egos or hierarchies.

I am reminded of the striking difference between these two approaches when I attend meetings with external partners. I’ve observed Health and Social Care professionals pointing the finger at one another and complaining about the ‘arranged marriage’ they are facing at the start of 2014. There is no conversation, no listening, no questioning, no engaging – instead I see more closed doors, more talking, more blaming.

It is clear more needs to be done to create a happy and collaborative relationship between these groups.

Perhaps they could learn from IRISS.

But what is the solution I hear you ask? Well, it’s been 9 weeks so far and I’m not yet sure, but as a starting point I suggest that if we really are going to work together to make a difference for people in Scotland receiving care through Social Services then we have to be willing to listen to one another and actually hear what the other parties are saying.

In short, if you’re going to have your cake and eat it, at least share it with your colleagues too [and that includes your external colleagues and those from other sectors].

Tag: innovate

Guest Blog: Using Meditation to Support Professional Empathy and Compassion

Let Them Eat Cake