{"id":1057,"date":"2014-04-10T11:04:21","date_gmt":"2014-04-10T11:04:21","guid":{"rendered":"http:\/\/blogs.iriss.org.uk\/keepingitpersonal\/?p=1057"},"modified":"2015-04-23T12:49:00","modified_gmt":"2015-04-23T12:49:00","slug":"9-april-2014-first-meeting-of-the-group","status":"publish","type":"post","link":"https:\/\/blogs.iriss.org.uk\/keepingitpersonal\/2014\/04\/10\/9-april-2014-first-meeting-of-the-group\/","title":{"rendered":"Getting to know one another and sharing our perspectives on heart failure"},"content":{"rendered":"
<\/a><\/p>\n For an overview of the approach we took in this project check out the Approach applied in KiP<\/a> page. \u00a0This page explains that the process we were working through was to ‘learn’, ‘plan’ and ‘do’ together. This meeting was our first opportunity to learn about each other and share what we knew about heart failure. Our goals for the day were:<\/p>\n We achieved these goals by working through this programme.<\/a><\/p>\n For our ice-breaker we asked people, in pairs, to ask each other:<\/p>\n After hearing what their partner had to say we asked people to talk to someone else.<\/p>\n Traditional approaches tend to start with identifying a proposed end point\u00a0and working back to devise a plan of activities. However, this approach does not tend to allow time for project outcomes to be considered by\u00a0everyone in the group. Designing a project in terms of the outcomes people hope to achieve, can challenge traditional ideas of project management.\u00a0I particularly like the view that,<\/p>\n “An approximate response to a well considered problem is worth a great\u00a0deal more than an exact answer\u00a0to an approximate problem.” (Alison Petch, IRISS Director, Ardoch House, Jan 2014).<\/p><\/blockquote>\n With this group, sharing expectations proved to be a useful exercise. It grounded us in reality and reminded us all why we were there. This helped bring the group together. This is a synthesised version of what we decided we wanted to achieve together.<\/p>\n <\/a><\/p>\n <\/p>\n In line with the principles of co-production, we asked the group to create a working together agreement. We gave them a suggested version and asked them to discuss whether\u00a0there was anything in it they wanted to keep, amend or add. This is what was agreed:<\/p>\n <\/a><\/p>\n <\/p>\n We discussed what would help group members communicate effectively with each other during and between meetings (some of which fed into the final version of the working together agreement). Different aspects included:<\/p>\n We also proposed a ‘parking lot’ idea, as a space to identify words or terms that the group considered get in the way of effective communication. At the first meeting ‘co-production’ was identified as one of those words!\u00a0In addition, holding up ‘red cards’ if group members wanted others to stop when they didn’t understand was suggested, however the group decided this approach wasn’t necessary.<\/p>\n <\/p>\n We played a short film, \u00a0‘The parable of blobs and squares<\/a>‘ to introduce the concept of co-production.\u00a0An alternative film you might want to use is\u00a0‘Co-production’<\/a> by SPICE.<\/p>\n https:\/\/www.youtube.com\/watch?v=egav5xjb-lg<\/p>\n After watching this film we discussed in small groups what we do in our everyday lives that is co-produced, and the benefits of this kind of activity. We didn’t ask people about the challenges but they brought this up. Here’s a summary of their thoughts:<\/p>\n The benefits:<\/p>\n The\u00a0challenges:<\/p>\n <\/p>\n During the day we also explored what ‘person-centred care and support’ meant to people. As part of this, we asked everyone to\u00a0reflect on what person-centred care meant to them. Prompts to help people, included three questions:<\/p>\n We asked people to write answers to these questions on a card and place it in an envelope. These were then passed around the group until the music stopped, people then\u00a0read aloud what was written inside.<\/p>\n <\/a><\/p>\n Completed cards on person-centred care<\/p>\n <\/p>\n Summary of responses:<\/p>\n <\/p>\n Next, we worked in small groups to\u00a0identify initial ideas that people thought could improve support for people with heart failure. We were mindful that most of the\u00a0group\u00a0were meeting for the first time, so exercises were devised so that group members could draw upon their own experiences, but did not need to share them. For this reason, we created ‘personas’ or characters, \u00a0devised with the help of Chest Heart and Stroke, to map pathways (or experiences) from pre- to post- diagnosis. \u00a0Here are the\u00a0personas\u00a0we used.<\/p>\n Persona 1: Raza<\/p>\n <\/a><\/p>\n Persona 2: Frank<\/p>\n <\/a><\/p>\n Persona 3: Molly<\/a>To create\u00a0these pathways\u00a0we\u00a0used lining paper and asked groups to plot key points for each of their personas to identify positive and negative experiences at: pre-diagnosis, diagnosis and post-diagnosis stages of heart failure. They were then asked to reflect on the experience they had plotted and discuss how the experience could have been improved. This discussion was also recorded on the maps. These are the experience maps drawn \u00a0for each persona.<\/p>\n <\/a><\/p>\n <\/a><\/p>\n <\/a><\/p>\n Ideas for improvement included:<\/p>\n Before diagnosis<\/p>\n During diagnosis<\/p>\n After diagnosis<\/p>\n Inspired by one of IRISS’ \u00a0D-cards<\/a>\u00a0we decided to ask the group to help set the future agenda. \u00a0We adapted the D-Card about ‘letting go of control<\/a>‘ for this purpose. \u00a0This adaptation involved asking small groups to\u00a0think about several questions. Here are the questions and some of the responses:<\/p>\n <\/a><\/p>\n Group feedback on ‘setting the agenda’<\/p>\n From this discussion the group identified these 16 improvement ideas that could inform group activities.<\/p>\n 16 ideas-North Lanarkshire<\/a><\/p>\n <\/p>\n A good place to start we felt was asking group members to begin with themselves. We asked them to keep a journal\/diary of personal reflections\u00a0on the following and bring back 3 key insights to share next time:<\/p>\n However, the group suggested an\u00a0addition. This was to produce a personal profile for next time highlighting why they were here and what they could bring to the table.<\/p>\n <\/a><\/p>\n Profiles of group members<\/p>\n We went for an ‘evaluation-lite’ approach, asking small groups to reflect on their gut reaction to the day and to feedback to the whole group using:\u00a0smiley, not so sure, and unhappy faces.<\/p>\n <\/a><\/p>\n We also asked people to share their thoughts about what went well during the session, what could have been better and what people will take away from the day. This is what people said:<\/p>\n What went well?<\/p>\n What could have been better?<\/p>\n What will you take away from today?<\/p>\n For an overview of the approach we took in this project check out the Approach applied in KiP page. \u00a0This page explains that the process we were working through was to ‘learn’, ‘plan’ and ‘do’ together. This meeting was our first opportunity to learn about each other and share what we knew about heart failure.… Read More »Getting to know one another and sharing our perspectives on heart failure<\/span><\/a><\/p>\n","protected":false},"author":61,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":""},"categories":[10902],"tags":[],"_links":{"self":[{"href":"https:\/\/blogs.iriss.org.uk\/keepingitpersonal\/wp-json\/wp\/v2\/posts\/1057"}],"collection":[{"href":"https:\/\/blogs.iriss.org.uk\/keepingitpersonal\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.iriss.org.uk\/keepingitpersonal\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.iriss.org.uk\/keepingitpersonal\/wp-json\/wp\/v2\/users\/61"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.iriss.org.uk\/keepingitpersonal\/wp-json\/wp\/v2\/comments?post=1057"}],"version-history":[{"count":0,"href":"https:\/\/blogs.iriss.org.uk\/keepingitpersonal\/wp-json\/wp\/v2\/posts\/1057\/revisions"}],"wp:attachment":[{"href":"https:\/\/blogs.iriss.org.uk\/keepingitpersonal\/wp-json\/wp\/v2\/media?parent=1057"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.iriss.org.uk\/keepingitpersonal\/wp-json\/wp\/v2\/categories?post=1057"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.iriss.org.uk\/keepingitpersonal\/wp-json\/wp\/v2\/tags?post=1057"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n
Connecting up<\/h3>\n
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Sharing expectations<\/h3>\n
Working together agreement<\/h3>\n
Communication<\/h3>\n
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Introducing\u00a0co-production<\/h3>\n
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Exploring person-centred care and support<\/h3>\n
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Future meetings: getting the group to help set the agenda<\/h3>\n
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Homework for next time<\/h3>\n
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Evaluation and feedback<\/h3>\n
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