The Scottish Government is running a series of workshops for public sector employees on ‘Scotland’s Digital Future: Delivery of Public Services’. The event will focus on ‘new ways of working – not just deploying new technology but ensuring that we focus on the user and deliver cost‐effectively’.
To book a place, one has to download the booking form in Microsoft Word format, complete it and email it back. It’s rather depressing that a department charged with looking at the future should use such an inefficient way of booking. Eventbrite, for example, is a free online booking system that I can use from my smartphone or tablet (I can’t edit a Word document on my smartphone or tablet, and even on a PC this is an efficient way of working). Someone in government will have to transcribe all the information from hundreds of Word documents and compile attendance lists. Eventbrite does this automatically, saving hours on administration.
Online booking is not the future: it’s here now. It’s easy to set up and easier for the user. Should we not expect the government to lead by example?
That made me smile that they are not doing efficient form booking and yet there looking at the future. 🙂
Jonny
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