Human Services in the Network Society: changes, challenges & opportunities

An international research symposium

To be held on 14th & 15th September 2009 @ the Institute for Advanced Studies

APPLICATIONS  CLOSED: Applications for the symposium are now closed but please feel free to follow the discussions – and access post symposium audio, video and images – by joining the social network site below.



At this international research symposium an invited audience of social services managers, policy makers and academics will discuss contemporary research on technology, society and social services; and debate the policy, practice and research implications for future social services.

Download a print version of the programme.



9.00 Registration & coffee

9.30 Welcome

9.45 Approaches to network collection for internet and health services

Bernie Hogan, Research Fellow, Oxford Internet Institute & Kristen Berg, PhD Student, Netlab, University of Toronto.

11.00 Break

11.15 What social services need to understand about youth engagement in networked publics

danah boyd, Social Media Researcher, Microsoft Research.

12.30 Lunch

1.30 Taking youth services online

Tim Davies, independent consultant & researcher, Practical Participation.

2.15 In care & online: corporate parenting in the network society

Zachari Duncalf, Research Fellow, Scottish Institute for Residential Child Care; Ellen Daly, Research Assistant, Connected Practice; Neil Ballantyne, Research Director, Connected Practice.

3.00 Break

3.15 Psychology & internet behaviour

Adam Joinson, Reader in Information Systems, School of Management, University of Bath.

4.00 Plenary: implications for practice, policy & research


9.00 Registration & coffee

9.30 Interoperability and the future of human services

Dick Schoech, Dulak Professor of Social Work, University of Texas at Arlington.

10.15 Eternal Vigilance Inc: crime control and offender supervision in real-time

Mike Nellis, Professor of Criminal & Community Justice, Glasgow School of Social Work.

11.00 Break

11.15 The Scottish telecare development programme: the evaluation

Sophie Beale, Senior Research Consultant, York Health Economics Consortium.

11.50 Ethical considerations around telecare

Andrew Eccles, Lecturer, Glasgow School of Social Work.

12.30 Lunch

1.30 Managed knowledge networks: networked knowledge for professional practice

Ann Wales, Programme Director for Knowledge Management, NHS Education for Scotland & Annette Thain, Knowledge Management Co-ordinator, NHS Education for Scotland

2.15 Social work and social presence in the online world

Walter LaMendola, Professor & Doctoral Director, School of Social Work, University of Denver.

3.00 Break

3.15 Virtual social work practice: learning for change

Jackie Rafferty, Director, Centre for Human Service Technology, University of Southampton.

4.00 Plenary: implications for practice, policy & research


The symposium is being held in the Institute for Advanced Studies which is in the James Weir Building, University of Strathclyde. The IAS provide a map. The James Weir building is on Montrose Street and on a hill that is quite steep. The entrance is on the left hand side of the street if you’re walking up the hill from George Street. Once in the James Weir there are two ways to the IAS office: either take the stairs on your right (you’ll see a sign for the IAS – it’s a couple of flights up); or take the lift on the left of the lobby to the first floor (turn left out of the lift and down the corridor: the IAS office is on your right).


This google map shows the hotel, symposium venue, train stations, and where the bus from the airport drops off.

The event is supported byAssociation of Directors of Social WorkCare AppointmentsCentre for Human Service TechnologyGlasgow School of Social Work; HUSITA; Institute for Research & Innovation in Social ServicesScottish Social Services CouncilSocial Care Institute for ExcellenceUniversity of Denver.

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