Yammer? Not here you don’t.

…  everybody who wishes to access the internet should be able to and … it is the role of government to ensure that everybody in our society has the opportunity to develop digital skills. A world class Digital Scotland will be one in which internet access is considered as a utility on a par with access to electricity and gas, and where digital literacy takes it place alongside conventional literacy and numeracy at the heart of our education system. Access to the internet should not be considered a luxury in a modern country.

So says the Scottish Government in a report published back in April (Digital Participation: A National Framework for Local Action).  ‘Everybody in our society’ presumably includes people at work?  Yet local authority ICT managers continue to deny access to web-based services, often for obscure reasons.  Consider this example.

Recently SSSC set up a Yammer network to enable people working in social care to exchange knowledge and experience on self directed support.  In a sector that is often hesitant in its embrace of social media this network turned out to be hugely popular. Sadly, one local authority member had to make this rather forlorn, farewell post:

Well I knew that this was really too good to be true. Our ICT colleagues have become aware that Yammer was being used and have instructed that accounts be closed as it is not a secure site and use of it breaches council policy.

So probably my last post for the moment at least, shame really found this useful in making links and sharing resource.

Making links and sharing resources: exactly what the modern workplace is supposed to be all about. Yammer, incidentally, is used by some 400,000 companies worldwide, including 85 percent of the Fortune 500.  Is it really not secure enough for a local authority?

This ‘command and control’ approach is rather at odds with promoting digital participation.  If local authorities do not encourage and nurture their own staff in digital participation, the communities they serve may leave them behind as they acquire the skill and confidence to build networks using the tools of their choice.

An article in the Guardian Social Care Network this week asks what’s holding back the use of social media in social care. While there are legitimate concerns, professional people are well able to decide how and when to use social networks. The article talks about about using Twitter to make connections and Yammer (yes Yammer) to pave the way for more collaboration. 

One of the biggest benefits is being able to network without spending lots of money on conferences. Communicating online, say Helen Reynolds (responsible for opening up access to social media in Monmouthshire County Council), allows you to “understand what’s going on in the industry by having that bigger network of people you can call on”.

Precisely.

If you are one of the digitally excluded why not have your say on Scotland’s Digital Dialogue?

Participation in the workplace: it does work

About 30 people from the public, private and third sectors along with some from academia and NGOs gathered at last week’s Digital Leaders Scotland Salon which looked at how to overcome the barriers to digital participation that face many groups in society and impede Scotland’s aspirations for a digital future.

What struck me was the presence again of that big elephant in the room.  When I asked how many participants were blocked from accessing the web at work there were far too many nods and wry grins of resignation. One participant had even been blocked from accessing the booking website for the event, which of course was for, err, digital leaders.

Why this should be such a problem really isn’t clear. As the DVLA points out:

This may seem obvious, but how can you pronounce yourself a digital organisation and then stop your staff from accessing YouTube or Twitter which we use to engage with our customers daily? - DVLA Digital Services Blog

Quite. The DVLA highlights the self evident truth that to be a digital organisation an organisation needs to, well, think digitally and build the capability of the workforce to support and deliver digital services. For the DVLA this meant opening up access to social media to all staff on their work computers. This is how you go about about building skills, confidence and competence.

Opening up web access, says the DVLA,  allows staff to find answers the questions they want answers to – not just the ones the employer thinks they might need answered.

What a welcome move away from the all too prevalent command and control culture. What’s holding back rest of the public sector?

What’s holding us back?

What, asks Steph Gray in his Postbureaucrat blog, holds people back from using digital tools and techniques at work? 

  • Do they need someone to tell them what Twitter is for?
  • Or does the system block it and their boss disapprove?
  • Maybe the press office runs a tight ship on the corporate channels and other people don’t know or dare to do it themselves

Followers of Just Do It will know that this question has been troubling us for some time too. After observing the Department of Work and Pensions Digital Academy, Steph has concluded that there are just two things needed to get change going in large organisations: attitude and critical mass.

Attitude picks the fights, and critical mass wins them

So we need individuals unwilling to put up with bad ways of doing things and a group of these rebels large enough that their ‘energy can be harnessed, opportunities taken, occasional failures accepted, and the crucial sense of inevitability created’.

Digital Leaders Scotland touched on a similar topic at a Salon event on whether security was an enabler or barrier to digital services.  The Salon report notes that trust more than security is the problem: the NHS trusts people to do all sort of things, such as open heart surgery, but gets twitchy about people using Twitter (echoes here of the oft quoted former Deputy Chief Constable Gordon Scobbie ‘We trust you with a baton and with the right to take away someone’s liberty, I think we can trust you with a Twitter account’). This despite evidence from people like Michael Seres who has demonstrated beyond question how social media can be used for effective and efficient communication between doctor and patient.

The discussion heard that moves to towards a more trusting regime were hampered by reports, again from the NHS, saying things like ‘online social networks are by their very nature home grown and ungovernable … universal blocking may seem like the best approach’.  That looks like a fight waiting to be picked!

Just Do It will be attending a couple of events next month. The first, on 5 June, is another Salon EventDigital Participation – whose responsibility is this, and how can we make it happen? The second is the SCVO (Scottish Council for Voluntary Organisations) Digital Scotland Festival on 16 June.    

Let’s hope we find some some people with attitude and enough of them create that crucial sense of inevitability.

Shhh! There’s an elephant in the room

The Royal Society of Edinburgh this week published the results of its inquiry into digital participation. According to the report, Spreading the Benefits of Digital Participation,

every individual, business and organisation must have basic information literacy and digital skills … Scotland must seize every opportunity to develop these skills through formal education, workplace learning, lifelong and community learning

© Shutterstock

© Shutterstock

Note the inclusion of workplace learning in there. This is the HUGE ELEPHANT IN THE ROOM. Workplaces in all sectors currently do not seem like fertile environments for fostering digital literacy, which is not about using Microsoft Office or finding your way round the organisation’s Sharepoint-based intranet. It’s about encouraging people to use web-based tools (social media) to find, share and use information.

As we have noted before in this blog

People who can seek new information, make sense of it, and share it with their colleagues, will be an asset to any work team. However, they need access to their learning networks while at work, and this is often a challenge. Reduce these barriers, and support PKM [Personal Knowledge Management] practices, and the organization will benefit.

So what is preventing this from happening? It may be the combination of somewhat technophobic senior executives and risk averse IT managers that results in locked down equipment and blocked access to the web-based tools that could radically transform workplace learning and knowledge management. Daily we hear dispiriting stories like these:

You can’t download Adobe Reader because Adobe’s website is a security risk.
You may not print from the council laptop on any printer other than the designated one in your workplace.

These restrictions, however well intentioned, suggest a culture that fosters dependency and fear rather than one that fosters confidence to develop and acquire digital literacy.

According to the report, 1.3m people in Scotland lack essential 21st-century digital literacy skills, which will need an urgent investment of at least £100m to remedy. If the 200,000 or so people who make up the social care workforce were encouraged at work to use the web and develop their skills, the number of digitally illiterate might fall to just over a million. And this would have a knock-on benefit.  The report describes a ‘network effect’ in which

localised digital activity by communities of individuals, businesses and voluntary organisations helps motivate others to become involved. The more people who have the opportunity to participate digitally, the greater the benefit is for all.

The workforce are also members of their local communities and most business have computers and reasonably good broadband. They just don’t encourage or allow their workers to make use of it to develop digital literacy.  It seems glaringly obvious that a digitally literate workforce has great potential to spread digital literacy through their community networks. And it wouldn’t cost £100 million.

Somewhat perversely the report suggests that we need to invest in digital skills so that ‘small and big businesses are able to access a workforce with the skills needed to exploit digital tools and opportunities’. Surely employers have a big role to play in creating that workforce?

Save and manage your information on ‘Pearltrees’

(Post by Michelle Drumm, Media Manager at IRISS)

Pearltrees is a creative and visual way to save and manage your favourite websites or ‘pearls’ as they are known. ‘Pearls’ – websites, files, photos and notes – can be saved and organised into what’s known as ‘pearltrees’. These ‘trees’ can be created and organised around subjects of interest. For example, you may have an interest in photography and want to save lots of interesting websites, blogs, photos on the topic. Using Pearltrees it’s simple. Just create a ‘tree’ called ‘photography’ and start to save ‘pearls’ Visually, the pearltrees have a tree-like structure much like mind mapping. Similar tools exist such as Delicious and Diigo, which are less visual. These are more commonly known as social bookmarking tools and allow you to save favourite websites in lists which can be tagged with words that identify them.

What’s great about Pearltrees?

  • Visual – it is a creative and accessible way to manage information
  • Intuitive – it is simple to setup, use and browse
  • Access – ‘pearltrees’ can be accessed on computers, mobile phone and tablet devices
  • Scope – websites, files, photos and notes can be saved rather than web pages alone
  • Learn – using the search function it is easy to see what other people are collecting
  • Collaborate – people can work together to create ‘pearltrees’
  • Share – information saved using Pearltrees can be easily shared through Twitter, Facebook and Google+

Pearltrees also offers a number of Premium account options with added features such as privacy control, and ways to more effectively customise content.

Visit Pearltrees.

Research Unbound: the future of research dissemination.

In mid 2012 the Finch Report heralded the ‘’the most radical shakeup of academic publishing since the invention of the internet‘. By 2014 all publicly funded research was to be freely available to the public. To achieve this, Finch recommended support for ‘Gold’ open access publishing, where publishers receive their revenues from authors rather than readers, thus allowing journal articles to become freely accessible to everyone immediately upon publication.

RU launch-iw-2

Introducing Research Unbound

This approach leaves the role of the academic publisher largely unchanged, which is rather odd when we consider that the internet has disrupted so many business models, including newspaper publishing, music and travel.  Why not journal publishing?  After all, when Tim Berners-Lee invented the web he was aiming to support and improve scientific communication and the dissemination of scientific research. And it has been argued that researchers do not consume articles in the form in which the currently write them.

In January 2014 an article in Guardian Professional (Why open access should be a key issue for university leaders) argued that it was time senior leaders in higher education made openness their concern

the strategic and ethical questions that arise from the rapid and comprehensive advances in digital technologies – and particularly openness and its consequences – are for anyone in a leadership position, whether an academic programme convenor, a dean or a vice-chancellor. All universities are now digital, and all research and teaching will be shaped by continuing technological change

Gold and Green Open Access will remain a part of the publishing ecosytem but, as Gary Hall argues (On the unbound book: academic publishing in the age of the infinite archive)

publishing strategies are becoming more pluralistic and decentralised, making use of blogs, wikis and services like Figshare

Which brings us to Research Unbound, an IRISS contribution to creating such a decentralised and pluralistic world.  Research Unbound is a platform (a blog, basically) on which researchers of all kind (academics, practitioners) may share their findings, in whole or in part. It is also a campaign to encourage the use of social media to share, engage and build networks.

At our launch event on 21 February 2014, Brian Kelly shared his practical wisdom on how social media can enhance your research activities.  Among his many hints and tips was Socialbro for managing and analysing your Twitter network.  Fergus McNeil, Professor of Criminology and Social Work at the University of Glasgow and an active blogger (see Discovering Desistance), offered a measured assessment of ‘new’ versus ‘old’. While the traditional route to publication remains important, it can be many years before a researcher gets feedback, in the form of citations, whereas blogging can deliver immediate feedback and can help measure impact. Nina Vaswani, Research Fellow at the Centre for Youth and Criminal Justice, talked about  blogs as a form of reflective journal writing.

Research is a tangled, messy and complicated process and sharing the experience of this journey not only aids reflection and learning for the blogger, but also can help readers learn from the experience too. (from Nina’s blog post about the event)

Two of our contributors to Research Unbound (Marguerite Schinkel and Fiona Sherwood-Johnson) talked about why they are using this channel to share their research. The event generated lively and stimulating discussion, some of it captured via Twitter and summarised on Storify (or see and contribute to the whole #researchunbound stream on Twubs).

The role of social networking in the research process is neatly summarised by Nina Vaswani in her blog

In order for me to make a difference I need to produce high quality research that is relevant, useful and, equally importantly, accessible to my audience.  I certainly don’t want my research gathering dust in some far corner of a university library.

We hope Research Unbound will play an important part in linking research and practice in social care.

Collaborate creatively with Padlet

(Post by Michelle Drumm, Media Manager, IRISS)

If you often need to collect feedback on an event, create a noticeboard, take notes, brainstorm ideas or make lists, then take a look at Padlet. It enables the creation of a ‘wall’ or web space where you can post text, photos and videos, and then invite others – colleagues, clients, friends – to do the same, working collaboratively to create content. And it’s really easy to get started and use – you don’t even have to create an account!

To get started, go to the Padlet website simply click on the ‘Build a wall’ button. Then just start adding content: click on the white space to add text; or drag and drop images or other media from your desktop onto the wall. You can customise your wall with a choice of wallpapers and layouts, so you can play around with how it looks. You can also add a title and header image to each wall. Examples are available on the Padlet website.

Why use Padlet?

  • It’s collaborative. Padlet allows many people to post to a wall (once the wall has been shared with them) and everyone can see the activity of each other.
  • It’s multimedia rich. You can drag a Word document, paste a link to a YouTube video and drag a photo onto the wall for example.
  • It works on many devices. Padlet can be used on your phone, tablet and desktop computer.
  • It does public and private. There are settings you can choose to keep walls private, password protect them, or make them available to only those you share with by email.
  • It integrates with social media. You can share walls to Facebook, Twitter, LinkedIn, Google + and such like.
  • Walls can be exported and / or embedded – a wall can be exported in PDF, Excel, CSV and image formats. Embed code is also provided for use on blogs and websites.
  • While you don’t need to set-up an account, if you want to save the walls you build then it’s best to set up an account. This takes all of a minute.

Visit Padlet: http://www.padlet.com

An undeniable right to digital inclusion?

The interim report of the Royal Society of Edinburgh’s inquiry into spreading the benefit of digital participation in Scotland – published on 4 December 2013 – calls on the Scottish Government to recognise that every individual has an undeniable right to digital inclusion and for steps to be taken to motivate individuals and businesses to engage in the online world. Digital technologies, the report notes, can offer opportunities for people to explore interests and share and access knowledge, and to achieve this

…we must ensure that all public, private and third-sector organisations in Scotland have unfettered access to the infrastructure, tools and skills they need to make effective use of digital technologies.

The word ‘unfettered’ is important. Our experience at IRISS is that while people who work within organisations can be motivated to try out new ways of sharing information, for example by using Dropbox, employers offers little encouragement to use this form of communication.  Some block access to Eventbrite (on the ground that is is a ‘shopping site’). Others have stopped their staff from using Doodle which takes the pain out of scheduling meetings. Unfettered access must mean allowing to staff to engage with any web-based service as and when required, bearing in mind that it is often the client who chooses the tool. To refuse to use, say Doodle, is simply to transfer costs onto the client.

The report goes on to say that enterprise agencies should develop simple checklists of free online services and tools -such as business listings, appointments diaries, blogs and calendars – and use these to help businesses to engage with the online world. The problem is that staff in enterprise agencies are themselves often blocked from using these tools (Google Docs, Flickr etc) and are therefore hardly in a position to offer advice.

Organisations need to develop a culture that supports and encourages their staff to engage in web-based communication,  By engaging they will acquire the digital literacy skills necessary to be digitally included.

Along with former DCC Gordon Scobbie and Ian Watt, representing SOCITM, I’ll making a presentation to the Scottish Parliament Cross Party Group on Digital Participation on this topic on 10 December 2013.  We’ll be suggesting that to tackle digital exclusion and promote digital participation, it is absurd on the one hand to wonder why people don’t engage while, on the other, actively block them from doing exactly that.

Showcasing best practice through film making

Guest blogger, Alan McGhee from North Lanarkshire Council tells us how he worked with social services staff to showcase best practice and encourage the development of film making skills.

Alan McGhee

Hi, my name is Alan McGhee and I am the new Media and Communications Graduate at North Lanarkshire Council. I am delighted to have been asked by IRISS to write this blog to talk about my work. I find that blogging is an extremely useful tool in engaging with others with similar interests and also allows me to reach new audiences that may take an interest in what I do. So what exactly does the Media and Communications Graduate do at North Lanarkshire Council? That’s a good question.

Aside from drinking a lot of tea, I am responsible for developing and creating several short films that will be shown at the North Lanarkshire Council Social Work Roadshows in September 2014, where all staff comes together. The short films will reflect and capture examples of best practice within social work. The films will showcase just how dedicated North Lanarkshire Council employees are in the assisting and enabling those in the North Lanarkshire area to have a better life. This can involve anything from helping with simple tasks such as bathing to providing short breaks for carers to providing support to those with drugs or alcohol issues to child care and protection.

I hope that the short films we create will highlight the dedication and hard work of North Lanarkshire social workers. I also hope that with the involvement of other staff members in the development stage, I can inspire other employees to dabble in film making and learn new skills. Linking with IRISS to tap into developing skills, provide experience and create a wider network will help further develop any new skills that can be carried forward after this road show.

Aside from creating the short films, I will create a Photographic Journal that will take an in-depth look into what social work is. This will involve documenting other areas of social work that are often unknown to the public, such as the Integrated Equipment and Adaptation Service. This service specialises in providing support such as chair lifts, railings and specialised beds. The Photo Journal will be displayed alongside the short films at the Roadshow and will also be shown within the different localities. The Photo Journal and the Short Films will also be shown on the North Lanarkshire Council intranet service which is accessible to staff only.

One of the aims of this project is to highlight the North Lanarkshire Council Social Work employee’s hard work and dedication to service users. Another aim is to help staff members develop new skills. The development of the short films will leave staff members with new film making skills that can be taken on further after the next roadshow.

Make remembering easy with Evernote

(Post by Michelle Drumm, Media Manager at IRISS)

Busy modern life can make it difficult to remember everything. And there always seems to be quite a lot to remember, not only in our daily working lives, but also in our private lives. Up to recently I had paper to-do lists, notes and ideas in my bag, coat pockets, on my desk – anywhere to make it easier to remember! Then I discovered Evernote which quickly put paper lists to bed. I no longer needed to put my project and event notes, blog ideas and to-do lists to paper. Evernote provided me with an easy and effective way to manage them using one tool.

Evernote is a free-to use web-based note taking tool. It’s just one of many ways the web can help you work smarter. Advantages of using Evernote over other note taking tools include:

  • Your notes can be accessed on any device – computer, tablet device, Smartphone etc.
  • Notes can be sorted into folders and then tagged and annotated, making it a great way to organise information.
  • You can search your notes at any time and from any device.
  • You can embed documents, web pages and photos into notes.
  • You can include a voice memo as part of your note.
  • You can easily email notes to others and share them to Facebook, Twitter and LinkedIn.

Free and Premium versions are available. A Premium account gives you a lot more upload capacity (photos and files) and an increase in maximum note size. It also allows you to search inside PDFs and gives access to Note History, which shows you past versions of notes. A PIN lock can be activated which adds a layer of protection on mobile devices.

Evernote champions productivity and makes remembering easy.