At IRISS, we are always talking about service design. We think it can provide a useful participatory methodology to help people think differently. We use service design methodologies in the majority of our innovation and improvement projects.
One thing we sometimes get a little bit troubled with, is, however, the focus on tools. We don’t think its necessarily the tools that make the difference (although they do help!), it is the atmosphere that is created and it is the underlying principles we ascribe to that makes our work unique.
But we often spend a lot of time explaining or designing tools that fit the purposes of our workshops/the needs of the people we work with. For instance, last year, we produced a set of cards designed to help facilitate difficult discussions
We were delighted to hear that NESTA have produced this beautiful design thinking toolkit with a range of tools and methodologies for people to use. Check it out and see what might be useful for you!