A short history of the Champion Network

Ellen Daly from Iriss reflects on the Champion Network from its beginningsĀ in 2009 until the present.

Part of my work over the last year or so has involved thinking about ā€˜what next?ā€™ for our champion network. Our ā€˜champsā€™ have been an invaluable support to us over the years and have been a source of ideas, inspiration and guidance. In order to help my thinking, I ended up writing a history of the champion network to reflect on where we’ve come from, we are now and where to go next.

Phase 1: 2009 – 2010 (Set-up)
The champion network was an idea that Alison Petch introduced when she joined Iriss as Director in 2009. The idea was based on the ā€˜link officerā€™ model at Research in Practice for Adults (Ripfa), Alisonā€™s previous organisation. Link officers were brought together annually for a residential event as a reward for their contribution over the year. Securing champions was a fundamental function of our engagement in 2009 – it was a way for us to raise our profile in the sector; source project partners; raise awareness of our resources; get people to our events; and importantly, get advice and guidance on our direction.

The network started by engaging with those in learning, development, research and training-type roles in each local authority. We quickly had champions in each of the local authorities and each one was allocated a contact person at Iriss.

October 2010

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The first annual residential event, took place at the beautiful New Lanark Mill Hotel. This event focused on exploring the champion role, showcasing some of Irissā€™s work and getting to know each other.

Phase 2: 2011 – 2013 (Growth)
The champion network was extended to include some key third and private sector organisations. The network was probably at its largest during this phase with up to about 68 champions. This made it difficult to resource and ensure a consistent level of engagement across the network.

Three annual two-day residential events were held at New Lanark Mill Hotel during this phase.

September 2011

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During the two days we showcased some of the work of the champions, explored self-directed support, personal outcomes and integration; and used the Futures Thinking Tool.

October 2012

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This event explored a range of areas including harnessing community capacity and micro-enterprise; the Evidence Explorers project; the Pilotlight programme; and ‘scaling out’, from piloting to embedding.

Citizen champions
In 2012, we also explored the idea of developing ā€˜citizenā€™ champions to engage unpaid carers and people who access support. Again, this was based on a Ripfa model – they had a reference group of people with experience of support. We got advice from other organisations about the best way to go about this (including Scottish Commission for Learning Disability, Independent living in Scotland and a member of the Carer and User Group at the University of Dundee). At one stage, we had three citizen champions with experience of support. The idea was that we would develop the role remit with them but ultimately the demands of caring and work made it difficult for them to sustain their involvement.

November 2013

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The event featured a session led by one of our champions on integration; creative methods to stimulate and consolidate change; co-design experiences from the Pilotlight programme; and an un-conference session to explore topics requested by champions.

Phase 3: 2014 (Review)
A review of the champion network was undertaken in January 2014. This involved trying to reconnect with some of the champions we hadnā€™t been in touch with for a while, and trying to replace those who had changed roles, moved on or who wanted to pass the champion role to another colleague. During this phase we concentrated on consolidating rather than growing the network.

September 2014

champ

We ran two regional events for champions in September. The participants at each event got a chance to bring topics of interest to the table. These included supervision (which linked to the developing Iriss project,Ā Leading change in Supervision); processes and systems that support the implementation of self-directed support; and Personal Learning Networks – use of the web and social media for workplace learning. Discussions also helped to inform the development of Irissā€™s strategy 2015-18, which included a session on contribution analysis.

Overall, Champions saw the events as great opportunities to share ideas and make connections. People came away with leads to follow-up on and in some cases, fired up to address a challenge.

November 2014

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The annual event went ahead in November at New Lanark Mill. Day one focused on Imagining the Future and day two on topics including older people, integration and contribution analysis.

Phase 4: 2015 / 16 (Rethink)
A new logic model was developed in June 2015 to look again the network in light of the findings of the Contribution Analysis work. As part of this work a case study on the network had been developed which highlighted some challenges and recommendations.

Another key change in 2015 was to rethink the annual two-day residential event at New Lanark Mill usually held in the Autumn. We recognised that while the annual event energised the group, provided inspiration, focus and a direction of travel, the challenge lay in what happened between the yearly events. How could we keep momentum? Could we spread the resource we spent on the event more evenly across the year? We didnā€™t want to go a year without a ā€˜champions eventā€™ so we organised a one-day exploratory session called ‘Engagement, change and risk through an implementation lens’ in March 2016. The event was invite-only and champions were given priority to attend. Led by Melissa Van Dyke, the National Expert Advisor on Implementation with CELCIS,Ā the session aimed to introduce Implementation Methodology as a frame for working with some of the challenges posed by change and risk. The session was well received and it was great to connect with some of our champions.

What’s next?

We’re in the process of ironing out details of a new approach which will maintain what was great about the champion network while addressing the challenges. Watch this space!

Looking back at the Knowledge Media Programme

Knowledge Media has the longest history of all the Iriss programmes and has set the foundations for the other two:Ā Evidence-informed Practice and Innovation and Improvement.

Knowledge Media wasĀ set up over ten years agoĀ as the Learning Technology Team, which became the Scottish Institute for Excellence in Social Work Education (SIESWE), a collaboration of Neil Ballantyne, then social work lecturer at the University of Strathclyde,Ā and a group at Dundee University.

SIESWE set out to improve knowledge exchange in social work practice and to improve Ā the quality of social work education more generally. This was in response to Changing Lives: Report of the 21st Century Social Work Review.

In 2008, SIESWE evolved into Iriss and grew its Evidence-informed Practice and Innovation and Improvement arms. Ā Ian Watson (who was Head of Knowledge Media)Ā from 2008 until 2016 recently retired from Iriss.Ā Before he departed we gatheredĀ the Knowledge Media team together for a chat about the programme’s work over the last ten years years. We hear from Ian Watson (Head of Knowledge Media), Ian Phillip (Interactive Designer), Lesley Duff (Integration Developer) and Ellen Daly (Project Manager). Enjoy listening.

Personal Learning Networks online workshop

Reflections on the Personal Learning Networks online workshop by Michelle Drumm, Communications and Content Manager at Iriss.

The story starts at Jane Hart and her Guided Social Learning online workshop. I would like to claim that the idea for a Personal Learning Networks online workshop was all my own, but no, itā€™s more remix and remodel or a blending of ideas if Iā€™m truly honest. In the summer of 2014, I completed an online workshop on social or personal learning in the workplace and it made me think that we could try something similar for social services.

As part of its Knowledge Media programme, Iriss had already developed the Personal Learning Network video animation in partnership with NHS Education for Scotland. I thought we could capitalise on this and make it the conversation starter for an online workshop around promoting the concept of Personal Learning Networks and the effective use of social media and the web to the social services workforce. The workshop would encourage and support the development of social media skills and build people’s confidence in using them.

I spoke to Paul Hart, one of our developers about it who suggested CoursePress Pro for WordPress. We had an installation of WordPress so it would be easy to add the plugin and at no extra cost. So we added theĀ plugin and I started exploring how it would work. It was pretty intuitive. I could immediately see the potential of using it to pilot an online workshop. And it wouldnā€™t require a huge investment of resources (time, money, people and content design).

As we had never run an online workshop before, I was aware and a little anxious that it might not get sign-ups, have technical glitches etc., so I was keen to invest the right amount of time and energy – get the right balance of input (resources) and outcomes. I was supported to do this by Catherine-Rose, Head of Impact and Engagement at Iriss. We had a helpful conversation about the project and on the back of it she developed a logic model for me to use to measure inputs and outcomes.

PLN logic model
PLN logic model

I spent three months developing the content and included a mix of media – videos, readings, practical tasks and discussion. I designed the course to run for six weeks and envisaged that it would be ā€˜facilitation lightā€™ on my part (at least I hoped so!). We partnered with SSSC on accreditation of the learning. An open badge was offered on sign-up and completion of the six weeks. Participants needed to evidence participation and learning in order to apply for an open badge.

The workshop was made live for sign-up early August and it kicked off on 7 September. Approx. 135 people signed up which was surprising and very exciting – and there were relatively few glitches. A number of people had issues signing up for the course on the WordPress blog. This was frustrating as we were at the mercy of WordPress and didnā€™t have control over sign-up functions. A small number of people had trouble logging in – forgot usernames and passwords – but that was to be expected. Lesley Duff, one of our developers, was on hand to troubleshoot any technical issues and having her support throughout was invaluable.

In the first week, about 30 people introduced themselves and there was a good amount of discussion on the first weekā€™s activities. I encouraged people throughout. Some people came to it late on the second week. Feedback on the first week included:

ā€˜This is a good model for learning as youā€™re constantly getting new up-to-date pieces of information. Others can add on to the discussion and give you more information and links for you to have a look at. You can build up your network of contacts who are relevant to your organisationā€™.

ā€˜The really frustrating aspect of this for me is the continual ā€œFirewallā€ prohibitions which wonā€™t allow access. I couldnā€™t watch the first video as my organisation as blocked this. I can contact IT and hopefully resolve this issue but this is something I have to continually do to access information which I need ā€˜then and thereā€™ and it can often take days to resolve/unblock content. I appreciate the need for organisational security but we need to move with the modern world and recognise the contribution technology can make to effective work practiceā€™.

ā€˜Having read both articles, I agree that the move away from content-based information/knowledge to an interactive, people-based approach is creative, immediate and personally proactive. Using social media for learning, working and networking is a move away from the relative ā€œpassivityā€ of my learning experiences in the past’.

The second and third week focused on getting started with Twitter. There was a small number of people who got involved, and some who set up new accounts. There was a Twitter chat at the end of the third week which generated discussion and was well received.

ā€˜Starting to explore Twitter this week has been useful, although I think I need the TIME Jane Hart is talking about to get real value from this media. I have started to follow a number of social work/ social care related organisations and I can see there will be a great deal of scope to increase knowledge and make connections.ā€™

ā€˜Iā€™ve now managed to get photos onto my twitter account. I had to get assistance from a colleague with the one for the profile as I was having difficultiesā€¦ Iā€™ve sent some tweet now as well and a direct message via twitter to my line manager. Still finding the process is making me quite nervous. I hope this will change once I get more involved.ā€™.

ā€˜Twitter chat on Friday was very useful. It really let me see the value of Twitter and gave me lots of ideas. Thanks so much for organising that ā€“ really good use of timeā€™.

The fourth and fifth weeks focused on information management tools – Diigo social bookmarking and Scoop It! The idea behind this was that interesting information found on Twitter or anywhere else on the web could be easily saved for read later. The final week was dedicated to reflection on learning and getting feedback. This feedback will be used to inform the development of any further online workshops/courses.

Learning points

  • Overall, the WordPress blog functioned well. We lacked the control to customise interface, which wasĀ a little frustrating. Support from Iriss developers was very important.
  • The content was well received by participants. Only one person reported not being able to view videos. A couple of people mentioned that the discussions set-up didnā€™t encourage involvement.
  • There was a fairly large drop-off rate in participation. 135 people signed up, about 30-40 of those introduced themselves, but an average of about 10-15 participated throughout. Unless people posted to the discussions area it was difficult to know whether they had completed the activities (thereā€™s a possibility that some people did!).
  • Feedback suggests that time, staffing issues and work/life commitments were the main barriers to participating in the workshop. Access to Internet and quality of connection were also cited as barriers.
  • The need to take responsibility and control for oneā€™s own learning was a challenge. One person commented that if itā€™s face-to-face you canā€™t prioritise other things like you can when itā€™s online. Itā€™s much easier to put off when thereā€™s no immediate call for attention andĀ action.

Those who actively participated reported that they enjoyed it, learned a lot and would use their skills in the workplace.

In terms of meeting outcomes of the project, there is evidence to suggest that participants gained new awareness of tools that support personal learning, gained new confidence in using social media, and have started to build a network of peers with shared interests.

The conversation continues on Yammer. If youā€™re interested in joining the network, you can do so at: https://www.yammer.com/personallearningnetworks/