Here is just a small sample of the actions people took away from our outcomes session in West Lothian – we are hoping these post card reminders will keep people accountable!
It’s extremely easy for managers in direct service to be snowed under by day to day operations. We wanted to make sure that the learning from the JIT outcomes event on 8th January wasn’t left behind!
Over the last few weeks,ย outcomes have been a focus of the project. We have noticed a tension between an outcomes focussed approach (which many providers embrace and believe in) and the current commissioning system which measures in time spent, and tasks done. We want to explore this tension further through the project, but are cautious to become too focussed on the ‘barrier’, as joint commissioning and self directed support will have an impact on this current system. But understanding the difficulties in transitioning from one ‘way of doing things’ to another is vital.