Does a person-centred approach, support the integration of health and social care?

If you are interested in supporting more person-centred care and integrated practice, then read on. We’ll share with you how we worked, what we did and the tools we used. We also share what we achieved and what we learned through evaluation and reflection.

Ways of working

Keeping it Personal modelled new, more inclusive ways of working.

It  brought together people to work in equal partnership to improve care and support.

• People accessing services
• Carers/family members
• Practitioners from health and social care- across public, private and third sectors.

It is also a place-based approach. We worked in North West Glasgow to improve person-centred care for people with dementia and the Motherwell area, for people with heart failure.

The project applied the principles of co-production and improvement methodology to place people at the heart of improvement. You can read more about this in our About section.

What we did

After recruiting our sites, Iriss provided a framework of six facilitated sessions over a 12 month period with a focus on:

1. Learning together – to explore similarities and differences and build common understandings of person-centred care; to develop group members’ capacity to work in a co-produced way
2. Improving together – to deliver more person-centred care locally, using the assets of all group members to find joint and innovative solutions to meet the needs of people and refine these
3. Sharing the learning – to support the wider workforce to develop their understanding of person-centred care and to deliver it using the approaches modelled.

The detail of what we did, including tools used, is captured in the the KiP:Dementia and KiP: Heart Failure blogs.

Aims and ambitions

We set out to deliver more person-centred care within the time-frame of the project and increase peoples’ capacity and capability to work in more person-centred ways beyond this.

We aimed to:

• Provide the opportunity for people accessing services and carers/family members able to influence their own health and wellbeing by contributing to the design and delivery of more person-centred care and support, including peer support.
• Build the capacity of health and social care practitioners to work collaboratively with people using supports and services
• Enhance understanding and relationships
• Support a shift towards an asset-based, empowerment model.

Sharing the learning

Finally, if you like to read about what we achieved and our learning from the project,  you can learn more in the Evaluation section

KiP: Dementia group

KiP: Heart Failure group