The Principles

Perth and Kinross, meeting four

October 2018

Following on from our previous meeting – in which the partners were keen to further explore the language of the standards – in this session we focused on the remaining principles.

In previous sessions, members of the group had expressed that they found the language of the standards quite abstract. It was therefore important that we broke down their meaning, and discussed them in relation to our current practice and how we deliver care.

The group members felt it was important that they were all on the same page when it came to their understanding of the standards and their principles, in order to effectively deliver on them, throughout a person’s care journey.

Using a language based activity, we looked at what a human rights approach to care looked like, and were able to share a brief insight what the draft methodology and framework would be.

We have reproduced this information into an easy read document, which can be found below. This document highlights key information from our meeting, but is not meant as an alternative to any official documentation supplied by the Care Inspectorate.  

The language of the principles

Working in different groups, partners were asked to pick apart the language of the Standards.

Starting with the Principles, they started to look at:

  • What do they sound like to someone receiving care?
  • What do they feel like for a person receiving care?
  • What do they look like to someone viewing this transaction?
  • What language would you use to describe them in everyday life?

Dignity and Respect

  • Time / silence
  • Trust
  • Not paraphrasing
  • Awareness of feelings
  • Turning up when agreed
  • Clear
  • Emotional intelligence
  • Understanding their personal outcomes
  • Self awareness
  • Asking them how they would like to be addressed
  • Non judgemental
  • Quality of service
  • Giving choice
  • Listening to what’s a not said
  • Not making assumptions
  • Respecting their home
  • Cultural / background / generational values
  • Working with the person – a collaborative approach
  • Awareness of feelings
  • Contextual
  • Empathy


  • Respectful
  • Self awareness
  • Being patient
  • Putting yourself in their shoes
  • Kindness
  • Sharing your relevant
  • experiences
  • Can be a reassuring touch
  • Attention to detail
  • Understanding
  • Not judgemental
  • Responsive body language
  • Body language
  • Being open and honest
  • Being in a space with someone, both emotionally and physically
  • Sensitivity
  • Accommodating and flexible
  • Caring
  • Listening
  • Asense of justice and fairness

Be Included

  • Attention to detail
  • Asking
  • Respect their wishes even if not given many choices
  • Included in all decisions
  • Be open and honest
  • See a support plan that that they have been included in
  • Joint decisions
  • Person-centred conversations
  • Understanding the capacity of possible inclusion and taking appropriate measures to enable a persons perspective
  • Being heard / consulted / action on learning
  • Being really listened to

Responsive Care and Support

  • Planning for possibilities
  • Care delivered on time
  • Respond to their wishes
  • Reflexive
  • Time and place
  • Adaptable
  • Planning for change
  • Information
  • Being responsive to change
  • People knowing their role and remit


  • Resilience – able to cope when things go a bit wrong
  • Realistic
  • Confident
  • Not the medicalised model that has always been used
  • Opportunities and support
  • Quality of life
  • Understanding person – wishes, hopes, dreams, challenges, ambitions
  • Coping methods
  • Choice
  • Can be physical / mental
  • All aspects of the self being recognised
  • Physical, emotional, psychological, spiritual well being
  • All parts supported / acknowledged
  • Realistic
  • Practical
  • Not just the absence of ill-health
  • Understanding what matters to them